Dear Guests Welcome to

Aqua-Spa**** Conference and Wellness Hotel

Dear guests!

It is a great pleasure to welcome you in our hotel, in the Aqua-Spa****Conference and Wellness Hotel.

For us it is a great honor, that you choose our hotel for your rest and we hope that you will have a pleasant pastime.

Please if you have any questions, requests or remarks do not hesitate to contact with our receptionists.

We wish you a pleasant stay and relaxation.

We would like to inform you with the following informations:

• Reception                  00.00 - 24.00
• Check-in                     from 14.00
• Check-out                   to 10.00
• Usage of the telephone        0 = reception / 9 = city line

We do not take responsibility for personal values left in hotel rooms.

Use the room safe for storing your valuables.

We inform our guests, that our hotel is non-smoking, smoking is allowed only in the stated places.

Closed car park:

In the courtyard of the hotel there are parking places that can be used by hotel guests for 1.270 HUF /night/car./

The parking fee for elektric cars with charging (daily from 9am to 17pm) is 5.000 HUF/night/car.

• Restaurant opening hours:                             06.00 - 22.00              Tel.:403
• Breakfast:           07.00 -10.00
• Dinner (a' la carte):                              12.00 – 15.00
• Drink-bar opening hours:                           00.00 - 24.00
• Pool-bar opening hours:                             10.00.-20.00 (15th June-31st August) Tel.:252

Half board:

Our guests can take the half board daily in our restaurant from 18:00 to 20:30.

You can write the bill to your room, in which case please do not forget to write the receipt!

Basic services:

• individually adjustable air conditioning
• 24 hour room service with drink service (except for the wooden house)
• mini bar (drinks, snack) (except for the wooden house)
• elevator (in the main building)
• accessible accommodation (room and wooden house)
• 24 hour reception service
• daily cleaning
• cashless payment options
• shoe cleaning machine (in the main building)
• bathroom products, cosmetics
• personal greetings for each guests
• safe deposit box (except for the wooden house)
• audio or multimedia service
• television service
• telephone
• informations about the region (in the main building)
• personal parking place (only for the wooden house)
• Bible
• writing pad, pen, letter paper, folder

For the guests requests we provide the following services:

• package delivery service
• left luggage office
• daily cleaning, bed clothes exchange omission possibility
• towels, bed clothes, bathrobe daily change
• dry and wet cleaning, ironing service
• umbrella, sewing kit, shoe cleaning kit
• extra blanket, spare pillow, extra bed
• replacement of the toiletries/bathroom products
• international and different adapters, charging station
• personal and safe printing opportunity
• iron, ironing stand, hair dryer, hotel slippers
• baby equipments: baby bed (to 3 years age), baby matt, baby tub, baby chair (high chair), baby monitor, food warmer
• chair (bathroom)
• medicines: in the reception first aid place and medicines available

Available services:

• help to reach and find the accommodation
• wake-up service
• central safe by the reception
• playroom, outdoor playground, football field, volleyball court
• outdoor cooking and grill possibilities
• sport equipments (football, volleyball, badminton, ping-pong is free of charge)

In the area of the hotel, in the rooms, wooden houses and the apartments the guests are not allowed to bring pets because of hygienic reasons, except of blind guide and therapeutic dogs. In case that the guest will bring pets at the hotel area without permission, then the hotel will charge for the guest 50.000Huf extra fee and the if the pet make any damage, the hotel will charge them too. After that the hotel can warn the guest to leave the hotel.

Mini bar: the offers and the prices can be read on the prepared menu offer list. Our colleagues daily check and if it is necessary upload the content of the mini bar. We add the consumption to your bill and you can pay it if you will check out by the reception.

Services available for a fee:

• bicycle rent (woman, man, child): 1 hour: 1.000Huf/piece, 1 day: 4.000Huf/piece
• solarium: 200Huf/token/2 minutes

Massage: with the classic Swedish massage techniques

• stress reliever massage with aroma oil (arm, leg, back): 40 minutes, 8.500 HUF
• relaxing back massage with herbal cream: 30 minutes, 7.500 HUF
• neck-shoulder massage (for sitting workers) 20 minutes, 6.500 HUF
• refreshing massage for the body and the soul (arm, leg, back, foot): 50 minutes, 9.800 HUF
• detoxifying foot massage (through the reflex points affect for the whole body, strengthen the immune system, relieve the pain, detoxifying): 20 minutes, 5.000 HUF

Wellness:

• Inside attraction-pool opening hours: 09.00-21.00
• Finnish,-bio,-infra saunas and steam cabin opening hours: 09.00.-21.00
• Outside pool opening hours: 09.00.-21.00
• Saunas, steam-cabin, sink-in pool, inside attraction and outside pool and children's pool. The attraction elements are working in a discontnious way.
• Children's pool can be used only with parental control under the age of 6 years.
• Saunas, steam cabin, sink-in pool and attraction pool can be used by adults only for own responsibility and during the visit of the average swimming strict rules.
• In the wellness centre the use of the room towels (white) are not allowed. You can bring a blue towel or yellow towel for the wellness.
• Bring food and beverages into the wellness department is prohibited.
• On the terrace of the free swimming pool and restaurant, only food and drinks consumed, which have been purchased from the Pool Bar!
• It is forbidden to bring glass in to the terrace
• Outside children's pool can be used only with parental control under the age of 6 years
• Depth of outside pool: 110-120 cm
• Temperature: it depends on the weather conditions.
• Depth of children's pool: 30 cm
• Depth of outside jacuzzi: 80 cm

Solarium:

• coins can be purchased at the reception 09.00 - 21.00

Massage:

• 10.00 - 18.00
• registration at the front desk or by phone (Tel.:0)

• Rent a bike: 4000.Huf/bicycle/day (Tel.:0) 
• more information at reception 1.000Huf/bicycle/hour

Opening time of the Thermal Bath : 08.00 - 20.00

Leisure activities, excursions:

Cserkeszolo Spa, Arboretum and Tiszakurt in Szarvas, navigation of the river Koros, Fischerman Inn in Szarvas,Ruzicskay Gallery collection in Szarvas, Museum of Tessedik Samuel in Szarvas, Bolza in Szarvas.

One of the nicest Aqua-theatres of Middle-Europe was opened in Szarvas in 2011. More information at reception (Tel: 0)

Our complaint handling information sheet you can find on our website, or with the prepared QR code you can make your contingent complaint.

The entire staff wishes you a pleasant and relaxing stay in our hotel!